Return & Refund Policy

Due to the nature of skincare products and hygiene reasons, we only accept returns if:

• The product delivered is damaged or broken.
• The product delivered is incorrect (not what you ordered).
• The product is significantly past its expiration date upon arrival.

Any damage or discrepancy must be reported within 24 hours of delivery. Please provide clear photos of the damaged product and the delivery receipt.

We cannot accept returns for:

• Products that have been opened or used.
• Products with broken seals.
• Change of mind after the order has been dispatched.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via your original payment method (bKash/Nagad/Bank) within 7 working days.